6.1.4 - Ticket Contents

6.1.4 - Ticket Contents






History
A very useful function is the ability to track the historic actions of the ticket. This includes system updates as well as comments. 


The historic actions are also dated with time and who it was updated by. This is very useful to ensure that the ticket is being dealt with accordingly. 

Documents
Documents can be uploaded to the tickets. These can vary from images to PDF's.
There is also the ability to link Block Documents (documents uploaded in the Block itself) to the ticket. 

The documents can be renamed and also published to the Portal. To publish the documents, click on the small toggle next to the 'Edit' button in the form of a pencil. Once toggled on, the relevant document is published in the Portal for Portal users to see. 


    • Related Articles

    • 6.1.3 Ticket Type

      Tickets created are able to be assigned a Ticket Type description which are set-up and stored in the Agent Preferences area of the Workbench: You can Add your own ticket type descriptions, Edit or Delete default ticket type descriptions and Reorder ...

    • 6.2.1 Creating a new Ticket

      The ticket system is accessed from the Workbench: Access via the menu option: Tickets –> Tickets Tickets can be created either for a Block or for a Supplier. A Block ticket should be created for any works or activities relating to a specific block; a ...

    • 6.2.3 Email Updates

      The system is configured to send emails to individuals when updates are made to tickets that could affect them. Email Conditions Emails are sent to the Property Manager (PM) of the block and also the person to whom the ticket is assigned (assuming it ...

    • 6.4.3 Tickets created by Leaseholders using 'Report a Problem'

      When a Leaseholder uses the ‘Report a Problem’ function in the Portal a ticket is automatically raised in the ticketing system. The leaseholder is required to provide a summary of the problem and a description. A document / photo can also be ...

    • 3.5.6 Portal

      Accessed via Workbench -> Settings This tab allows you to alter the details related to the Portal. There can be different Portal settings for each branch: Here you can change the colour scheme of the Portal and all the other details within the ...