6.1.4 Ticket Contents

6.1.4 Ticket Contents

History
A very useful function is the ability to track the historic actions of the ticket. This includes system updates as well as comments. 


The historic actions are also dated with time and who it was updated by. This is very useful to ensure that the ticket is being dealt with accordingly. 

Documents
Documents can be uploaded to the tickets. These can vary from images to PDF's.
There is also the ability to link Block Documents (documents uploaded in the Block itself) to the ticket. 

The documents can be renamed and also published to the Portal. To publish the documents, click on the small toggle next to the 'Edit' button in the form of a pencil. Once toggled on, the relevant document is published in the Portal for Portal users to see. 


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