On occasions you will not wish to automatically generate Cases, and reminder letters, for a specific block or unit which would otherwise satisfy the criteria in Step 1:

• If a complete block is to be excluded from the bulk process then the block should be marked as ‘Credit Control Batch processing on hold’. This option is available through Block Area -> Finance -> block finance setup -> service charge / reserve fund schedule collection. Examples of when you may wish to exclude a block are:
• If the Directors / Client has requested that debt is not to be chased for their block at the current time
• If a separate process is being followed regarding debt collection
• If the block has only recently been loaded and you do not wish to chase debt during the on-boarding process.
• To exclude a specific unit from the bulk process then a Case has to be created for that unit. Any unit that already has an open Case (of the same type) will not have a new one created. Some examples of when you may wish to do this are:
• If the client isn’t able to pay the full balance but has agreed a payment schedule then a Case should be created for the unit with a ‘Payment Plan’ status
• If the client disputes the charge then a Case should be created with a ‘Dispute’ status
• If you wish to stop the automatic process for some other reason, then you should create a Case with a status of ‘Unresolved’ and a comment should be added explaining why this unit is not being chased.