7.4.4 How to Stop the Automatic Generation of the Second Reminder Letter

7.4.4 How to Stop the Automatic Generation of the Second Reminder Letter

On occasions you will not wish to automatically generate the second reminder letter for a specific block or unit which would otherwise satisfy the criteria in Step 1:

  • If a complete block is to be excluded from the bulk process (for example if you do not wish to have the debt chased at the current time or if a separate process is being followed) then the block should be marked as ‘Credit Control Batch processing on hold’. This option is available through:
    • Block Area -> Finance -> block finance setup -> service charge / reserve fund schedule collection
  • To exclude a specific unit that already has a Case then the status of the Case should be changed from ‘Unresolved’ to a new status. Some examples are:
    • If the leaseholder contacts you and agrees a payment schedule to clear the outstanding debt then the Case status should be set to ‘Payment Plan’
    • If the leaseholder disputes the charge then the status should be changed to ‘Dispute’.

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