6.1.3 Ticket Type

Tickets created are able to be assigned a Ticket Type description which are set-up and stored in the Agent Preferences area of the Workbench:

You can Add your own ticket type descriptions, Edit or Delete default ticket type descriptions and Reorder the ticket types so that they are presented in the preferred sequence you would like to select when Creating A New Ticket or if you wish to amend a ticket type assigned to an existing Ticket.

• Related Articles

• 6.2.1 Creating a new Ticket

  The ticket system is accessed from the Workbench: Access via the menu option: Tickets –> Tickets Tickets can be created either for a Block or for a Supplier. A Block ticket should be created for any works or activities relating to a specific block; a ...

• 6.1.4 Ticket Contents

  History A very useful function is the ability to track the historic actions of the ticket. This includes system updates as well as comments. The historic actions are also dated with time and who it was updated by. This is very useful to ensure that ...

• 6.4.3 Tickets created by Portal users using 'Report a Problem'

  When a portal user uses the ‘Report a Problem’ function in the Property Portal a ticket is automatically raised in the ticketing system. The portal user is required to provide a summary of the problem and a description. A document / photo can also be ...

• 5.4.7 Report a Problem

  This screen operates in one of two ways depending on whether or not the Agent has purchased the Blocks Online ‘Ticketing Module’. Agents without the Blocks Online Ticketing Module Users are presented with a screen that allows them to record details ...

• 3.5.7 Tickets

  Accessed via Workbench -> Settings This tab allows you to control the settings relating to the Ticketing module and the Quotation/Work Order settings. Here you can create your own ticket types and then also determine the order it appears when ...