6.2.3 Email Updates

6.2.3 Email Updates

The system is configured to send emails to individuals when updates are made to tickets that could affect them.

Email Conditions
Emails are sent to the Property Manager (PM) of the block and also the person to whom the ticket is assigned (assuming it is someone different) in the following circumstances:
  • The PM will receive an email when:
    • Someone other than the PM creates a new ticket for a block
    • Someone other than the PM updates a ticket
  • The user will also receive an email when:
    • A ticket is assigned to them
    • When someone else updates the ticket that is assigned to them
    • If they have added a comment on the ticket, even if they are not assigned to the ticket or the Property Manager for the block
These updates are added as notifications within the Workbench. They can be viewed by clicking on the notification bell:

Depending on the email notification frequency setting (bottom of this tab), you will receive an email accordingly. 

    • Related Articles

    • 6.4.2 Publishing updates (i.e. comments) to Tickets

      If a ticket is visible to the Block, a Unit or Management then you can decide to publish updates to tickets. Whenever a new comment is added to a ticket you have the option to Publish the Comment. If selected then the comment is published to the ...

    • 8.5 Email Audit

      Blocks Online uses an industry leading email service provider called Mailgun for email distribution from its system. All emails sent from the Blocks Online system are 'handed over' via an API link to Mailgun to be sent. A record is kept of the emails ...

    • 7.5.1 Sending Reminder Letters via Email

      The Credit Control module has the ability to send reminder letters via email. Whenever a letter is produced, either via an individual credit control case or through one of the Batch functions, the letter can be sent to any leaseholder where the ...

    • 6.1.2 Integration to the Leaseholder Portal

      The ticketing system is integrated to the Leaseholder Portal: The Agent is able to publish tickets to Leaseholders, which they can view in the Portal or receive via email The Agent is able to publish updates / comments regarding the tickets ...

    • 5.4.7 Report a Problem

      This screen operates in one of two ways depending on whether or not the Agent has purchased the Blocks Online ‘Ticketing Module’. Agents without the Blocks Online Ticketing Module Users are presented with a screen that allows them to record details ...