6.1.2 Integration to the Property Portal
The ticketing system is integrated to the Property Portal:
- The Agent is able to publish tickets to Unit holders, which they can view in the Property Portal or receive via email
- The Agent is able to publish updates / comments regarding the tickets
- Unit holders are able to use the ‘Report a problem’ feature in the Property Portal which will automatically raise a ticket
- Unit holders can add comments to tickets
- Agents can maintain a conversation with individual unit holders or the Management Team using the ticket function.
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