1.1 Welcome to the Blocks Online User Guide
Blocks Online offer a comprehensive and fully integrated suite of web-based block management software with built-in best practice to support Residential Managing Agents and Property Management Companies. The user-friendly online system is ideal for Managing Agents that have busy schedules, as they can sign up quickly and maintain blocks without spending too much time. No software needs to be installed, due to the system being in the cloud, meaning users can access the information anywhere, any time and on any device.
This Online User Guide (Knowledge Base) provides information to Managing Agents on how to use the Blocks Online web-system. This user-guide has a number of distinct sections:
- Implementation – This provides a management overview on how to approach the implementation of the system and items to consider when migrating an existing business to Blocks Online.
- Workbench – This section of the guide describes the Workbench area of the system which is used to perform agent-wide activities and review information relating to all blocks being managed.
- Block Area – This section of the guide describes the Block Area of the system which is used to access information and perform activities relating to the management of a single block.
- Leaseholder Portal – This section of the guide describes the Leaseholder Portal which gives leaseholders access to the Blocks Online system.
- Ticketing – This section of the guide describes the Ticketing module which is used to keep track of tasks and activities being undertaken by an Agent’s employees.
- Credit Control – This section of the guide describes the Credit Control module which provides a range of facilities to support the management of service charge and ground rent debtors.
- Distribution Manager - This section of the guide describes how to distribute documents to leaseholders.
Video on how to use the Knowledge Base (Online User Guide to the system) most efficiently: How to use the KBRelated Articles
10. Printing the User Guide for the Blocks Online System
The User Guide can be found attached to this article. Please download it if you wish to print it off.1.2 How to Access Blocks Online
Access to the Blocks Online system is via the 'Login' option on the Blocks Online web-site - www.blocksonline.co.uk Alternatively you can access the site directly via the domain www.myblockonline.co.uk/superadmin (Before using the system, users ...1.3 Blocks Online Support - Contact Details
If you are experiencing any technical problems please contact Blocks Online Support at: Email support@blocksonline.co.uk Telephone: 020 3384 3418 (Please leave a voicemail if we don't answer as we receive an email with your voicemail attached) Blocks ...8.6 Blocks Online's Desktop Mailing Service
Blocks Online's Desktop Mailing Service allows you to send documents to leaseholders without having to step away from your desk. To use this service you simply need to select the 'Desktop Mailing' option. Once documents have been sent then we will ...4.5.5 Use Blocks Online to Pay Suppliers
Rather than using Blocks Online to record the payment of suppliers that occurred in the past, you can use Blocks Online to help determine which suppliers are to be paid. This is done by turning on the invoice approval process: 4.5.7 Supplier Invoice ...