6.1 Introduction
6.1.4 Ticket Contents
History A very useful function is the ability to track the historic actions of the ticket. This includes system updates as well as comments. The historic actions are also dated with time and who it was updated by. This is very useful to ensure that ...
6.1.3 Ticket Type
Tickets created are able to be assigned a Ticket Type description which are set-up and stored in the Agent Preferences area of the Workbench: You can Add your own ticket type descriptions, Edit or Delete default ticket type descriptions and Reorder ...
6.1.2 Integration to the Property Portal
The ticketing system is integrated to the Property Portal: The Agent is able to publish tickets to Unit holders, which they can view in the Property Portal or receive via email The Agent is able to publish updates / comments regarding the tickets ...
6.1.1 Ticketing Overview
The ticketing system is used to keep track of tasks and activities being undertaken by an Agent’s employees. Tickets can be raised to track a wide range of activities in relation to a block or supplier, for example: Maintenance issues reported by a ...