6.2 Creating and Viewing Tickets
6.2.3 Email Updates
The system is configured to send emails to individuals when updates are made to tickets that could affect them. Email Conditions Emails are sent to the Property Manager (PM) of the block and also the person to whom the ticket is assigned (assuming it ...
6.2.2 Viewing Tickets
Once tickets have been created they can be viewed in the Ticket screen. To access go to the Workbench menu: Ticketing -> Ticketing (from drop down menu) By default this screen will display all tickets that have an ‘Active’ ticket status and showing ...
6.2.1 Creating a new Ticket
The ticket system is accessed from the Workbench: Access via the menu option: Tickets –> Tickets Tickets can be created either for a Block or for a Supplier. A Block ticket should be created for any works or activities relating to a specific block; a ...