6.4 Integration with the Property Portal
6.4.3 Tickets created by Portal users using 'Report a Problem'
When a portal user uses the ‘Report a Problem’ function in the Property Portal a ticket is automatically raised in the ticketing system. The portal user is required to provide a summary of the problem and a description. A document / photo can also be ...
6.4.2 Publishing updates (i.e. comments) to Tickets
If a ticket is visible to the Block, a Unit or Management then you can decide to publish updates to tickets. Whenever a new comment is added to a ticket you have the option to Publish the Comment. If selected then the comment is published to the ...
6.4.1 Publishing Tickets to the Property Portal
If you subscribe to the Property Portal then the ticket system is integrated to the Property Portal. At any time, you can publish a ticket to Leaseholders. By default, tickets are created with a visibility of 'Unpublished' i.e. the ticket is only ...