6.4.1 Publishing Tickets to Leaseholders

6.4.1 Publishing Tickets to Leaseholders

If you subscribe to the Leaseholder Portal then the ticket system is integrated to the Portal.

At any time, you can publish a ticket to Leaseholders. By default, tickets are created with a visibility of 'Unpublished' i.e. the ticket is only visible to your company's employees. Three other options are available:
  • BLOCK - These tickets are published in the Leaseholder Portal for all owners to view. You would typically use this for any maintenance issues or tickets that affect the whole block
  • UNIT - These tickets are only visible to the Unit that is recorded against the ticket AS WELL AS Management Team members; they are not visible to any other unit. You would typically use this for any key / fob requests or any other items that relate to a single unit.
  • MANAGEMENT - These tickets are only visible to the Management Team members (as defined in the Bock Area) for the block; these tickets are not visible to other leaseholders. You would use this for any sensitive issues (e.g. disputes) or similar issues that you would wish to only share with the directors.
You can edit the visibility of a ticket at the beginning when you create it or within the ticket details itself. 


Any user who has selected to ‘Notify me whenever any problem is added / updated’ (not the default option) will receive an email whenever a new ticket is published.
If you no longer wish to have a ticket visible to leaseholders then the visibility can be changed back to 'Unpublished'; the ticket will be removed from the Leaseholder Portal.

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