7.5.1 Sending Reminder Letters via Email

The Credit Control module has the ability to send reminder letters via email. Whenever a letter is produced, either via an individual credit control case or through one of the Batch functions, the letter can be sent to any leaseholder where the system has an email address for the leaseholder.

This function is an Agent configuration parameter and is not controlled on a case-by-case basis. By default this is not enabled, but if you require this facility then please go to the Agent Settings in the Workbench and turn this on.

The default credit control email can be customised within the Settings screen tab under Organisation: 3.5.4 Organisation

• Related Articles

• 7.2.3 Issuing Reminder Letters

  The Credit Control module has the ability to produce standard reminder letters for unpaid service charges and ground rents. The system is capable of producing two reminder letters for service charge cases and one reminder letter for ground rent ...

• 7.1.6 Types of Reminder Letters

  There are two types of reminders. The Service Charge Reminders and Ground Rent Reminders.  There are two SC reminders and two GR reminders (see attached files below for the default reminder templates). 

• 8.5 Email Audit

  Blocks Online uses an industry leading email service provider called Mailgun for email distribution from its system. All emails sent from the Blocks Online system are 'handed over' via an API link to Mailgun to be sent. A record is kept of the emails ...

• 7.3.4 How to Stop the Automatic Generation of Reminder Letters

  On occasions you will not wish to automatically generate Cases, and reminder letters, for a specific block or unit which would otherwise satisfy the criteria in Step 1: If a complete block is to be excluded from the bulk process then the block should ...

• 7.4.3 Step 2 – Create Credit Control Reminder Letter 2

  The screen lists all of the units for either ‘All Blocks’ or the particular Block selected where second reminder letters could be raised against them. The column headings are: On the far left is a Checklist box which you select for all Units shown on ...