The Credit Control module has the ability to send reminder letters via email. Whenever a letter is produced, either via an individual credit control case or through one of the Batch functions, the letter can be sent to any leaseholder where the system has an email address for the leaseholder.

This function is an Agent configuration parameter and is not controlled on a case-by-case basis. By default this is not enabled, but if you require this facility then please go to the Agent Settings in the Workbench and turn this on.

The default credit control email can be customised within the Settings screen tab under Organisation: 3.5.4 Organisation