4.11.2 How should I process a cost that is recoverable from a leaseholder?
For example - a bounced cheque, the cost of issuing a replacement key / fob, a debt recovery fee etc.
- Charge the cost to the block as a supplier invoice (e.g. Managing agent invoice or supplier invoice). The cost item should be classified as a ‘Recoverable Cost’
- Raise an ad-hoc service charge demand on the leaseholder
Related Articles
4.11.7 How to produce a Leaseholder statement or statements?
There are three main system areas where leaseholder statements can be produced: 1. In the Block Area -> The Block -> Block Reports ->Leaseholder Statement -All Units can be produced for all units in a block: Once you have selected ‘Leaseholder ...
4.5.7 Supplier Invoice Approval Process
The Supplier Invoice Approval process provides a mechanism to manage the approval of Supplier Invoices. Each agent can adjust their Preferences on the Home Page to enable them to access the Supplier Invoices widget which will display the number of ...
4.11.6 How should I handle the payment of a supplier by a leaseholder?
Load the supplier invoice(s) into the system in the normal fashion. In this way you recognise the expenditure that has been incurred by the bloc Create a ‘bank account’ to represent the leaseholder’s fund Record a receipt from the leaseholder into ...
4.11.12 How do you apply credit and return real cash to a leaseholder
When you wish to credit leaseholders back on their service charge account as well as physically transfer money to them from the bank account. This is how you can do it: 1. Workbench-> Reporting -> Reporting -> Leaseholder Statement -> Check their ...
5.2.1 Property Portal Setting - Workbench
Agent Preferences setting Before you start to give unit holders access to the Property Portal, you want to change the settings and make sure that everything is set accordingly beforehand. This can be done via the cog icon on the top right hand side ...