1.5 Commercial Information

This Article contains key documents relating to Commercial Information for the ongoing use of the Blocks Online service and related products.

The documents contained in this articles are set out below:

Blocks Online Limited - BOL General Terms and Conditions
Blocks Online Limited - BOL Privacy Policy
Blocks Online Limited - Portal Terms of Service
Blocks Online Limited - Specification Of Additional Services - Data Extract
Blocks Online Limited - Specification Of Additional Services - Desktop Mailing
Blocks Online Limited - Specification Of Additional Services - Open Banking
Blocks Online Limited - Specification Of Additional Services - Site Inspection module

These can also be downloaded in a PDF format by following the relevant link for each document further down in this article.

1. BLOCKS ONLINE LIMITED - BOL General Terms and Conditions:

GENERAL TERMS AND CONDITIONS

(“Terms”)

These Terms and Conditions govern any Agreement between Blocks Online Limited and its Clients. By signing up for and / or using any Service provided by Blocks Online Limited, every Client agrees to be bound by these Terms which prevail over any inconsistent terms or conditions contained in or referred to in any specification or document supplied by the Client or implied by law, trade custom or course of dealing. In the event of any inconsistencies between any provision of these Terms and those in any Agreement, the provision in such Agreement will prevail. Your attention is particularly drawn to clause 8 which limits our liability.

1. DEFINITIONS


Additional Services	means any services added or requested by the Client after commencement of any Agreement(s).
Agreement	means any agreement between the Company and the Client for Services to which these Terms apply.
Company	means Blocks Online Limited, registered and incorporated with company number 08700039 and its registered office being at 79 College Road, Harrow, HA1 1BD.
Client	means the company, person or entity that enters into an Agreement with Blocks Online.
Content	means any data, information, documents or reports entered into any System by the Client or created for the sole benefit of the Client.
Fee	means the fee charged by Blocks Online Limited for the Service and or the System.
Service	means the service(s) contracted for and provided by the Company to the Client pursuant to any Agreement(s) together with any Additional Services provided by the Company to the Client from time to time in each case as described in the Specification.
Specification	means the document setting out a description of the relevant service, the pricing or rates payable for such service and applicable payment terms.
System	means any online system to which access and usage is provided by the Company to the Client as part of the Service.
Terms	means these terms and conditions.

2. SERVICE


2.1	Subject to the provisions of these Terms and to the Client fully complying with its obligations the Company shall use commercially reasonable endeavours to make the System(s) available to the Client throughout the term of the Agreement.
2.2	The Client acknowledges that to support the ongoing development and performance of the Service(s) and the System(s) it is necessary for the Company to perform routine maintenance and updates. Such maintenance and updates will, on occasions, require the Service(s) or the System(s) to be made unavailable. This will typically be performed during off-peak hours (being any time outside peak hours which are 9am to 5.30pm on a day, other than a Saturday, Sunday or public holiday in England, when banks in London are open for business). The Company will, whenever possible, provide advance warning of such maintenance by publishing notices in the System(s) or via email.
2.3	The Company will maintain backups of the System(s) and Content contained within it in accordance with the Company’s backup policy, as such document may be amended from time to time. In the event of loss of or damage to the System(s) or Content, the Client’s sole and exclusive remedy against the Company shall be for the Company to use reasonable commercial efforts to restore the Service(s), the System(s) and the Content using the last backups maintained by the Company in accordance with the archiving procedure described in its backup policy. The Company shall not be responsible for any loss, destruction, alteration or disclosure of Content caused by any third party (except those third parties sub-contracted by the Company to perform services related to Content maintenance and backup).
2.4	As outlined in the Blocks Online Privacy Policy the Company will comply with its obligations pursuant to such Privacy Policy (as amended from time to time) and the United Kingdom laws (from time to time) relating to protection of personal data to protect the confidentiality of Client Content and ensure that no Content is accessible by or shared with another client or any other third-party to the extent that such Content includes personal data.
2.5	Any Additional Services enabled by the Client or requested of the Company by the Client from time to time which are not encompassed by an existing Agreement will be charged by the Company at the Company’s prevailing rates as notified by the Company from time to time in the relevant Specification and will be provided subject to these Terms.

3. CLIENT OBLIGATIONS


3.1	The Client agrees that the Service(s) and usage of the System(s) is solely for its own internal legal business purposes.
3.2	The Client must not use the System(s) in a way that may impair its performance, corrupt its Content or in any way reduce the overall functionality of the System(s). The Client also must not compromise the security of the System(s) or attempt to gain access to secured areas or sensitive information. In particular, the Client must not introduce or permit the introduction of, any virus or vulnerability into the Services or the Systems.
3.3	The Client acknowledges that it is responsible for all Content it enters into the System(s) and that the Company does not pre-screen or in any way validate the accuracy or otherwise of any such Content.
3.4	The Client acknowledges that the Company may, but is not obliged to, remove any Content that it determines, at its sole discretion, to be unlawful, offensive, threatening, libellous, defamatory, pornographic, obscene or otherwise objectionable or which breaches these Terms, facilitates illegal activity or which violates any third party’s intellectual property rights or is otherwise illegal or causes damage or injury to any person or property. The Company, without liability or prejudice to its other rights, reserves the right to immediately suspend or disable the Client’s use of or access to the Service(s) or any part of them where such Content is found.
3.5	The Client must not license, sell, rent, lease, transfer, assign, distribute, display, disclose, or otherwise commercially exploit, or otherwise make the Services available to any individual or third-party that is not either an employee or customer of the Client without first seeking written permission from the Company. The Client will otherwise use all reasonable endeavours to prevent any unauthorised access to, or use of, the Services and, in the event of any such unauthorised access or use, promptly notify the Company.
3.6	The Client accepts full responsibility for all actions taken by its employees and its customers in their use of the System(s), including, but not limited to, the addition, modification and deletion of any Content in the System(s) and the generation of documents that are sent or emailed to the Client’s customers.
3.7	The Client is responsible for ensuring it has all equipment necessary and compatible to access the System(s) and to make use of the Service(s).
3.8	The Client acknowledges and agrees that any material that is downloaded or otherwise obtained through its use of the System(s) is done so at the Client’s own discretion and risk and the Client is solely responsible for any damage to the Client’s equipment or loss of data or business that results from the usage of any such material.
3.9	The Client must comply with all applicable laws and regulations with respect to its activities under any Agreement and these Terms.
3.10	The Client must provide the Company with all necessary co-operation in relation to the Services and all necessary access to such information as be required by the Company in order to provide the Services.
3.11	The Client is solely responsible for ensuring that it complies with all legal requirements in relation to data protection, including, but not limited to, the EU General Data Protection Regulation (GDPR) (to the extent applicable), the Data Protection Act 2018 and the UK GDPR (as defined in the Data Protection Act 2018).
3.12	The Client shall own all right, title and interest in and to all of the Content that is not personal data and shall have sole responsibility for the legality, reliability, integrity, accuracy and quality of all such Content. The Client shall indemnify the Company against all damages, losses and expenses arising as a result of any action or claim that the Content or use of the Service(s) infringes the intellectual property rights of any third party.

4. BILLING & PAYMENT


4.1	Unless agreed otherwise by the Company, the Fees shall be as detailed in the Agreement(s). The Fees payable for Additional Services shall be calculated in accordance with the prices and rates detailed in the applicable Specification, unless expressly agreed otherwise by the Company.
4.2	The Company will issue invoices to the Client for the Fees detailed in the Agreement(s) via email. Invoices must be settled in full and clear funds within 14 days of the invoice date unless otherwise agreed by the Company. All Fees are payable in pounds sterling, are non-cancellable and non-refundable and are exclusive of value added tax, which shall be added to the invoices at the appropriate rate from time to time. Time for payment shall be of the essence of the Agreement.
4.3	If the Company does not receive payment by the due date, without prejudice to any other rights or remedies it may have, the Company may charge interest at an annual rate of 5% above the prevailing Bank of England interest rate from time to time for any unpaid invoice, accruing daily from the due date until payment is received in full, whether before or after judgment.
4.4	The Company reserves the right, without liability to the Client, to suspend any part(s) or all of the Service(s) and the Company shall be under no obligation to provide any or all of the Service(s) until payment is received in full and all outstanding debts are cleared.
4.5	In the event that the Client terminates its Agreement or the Company cancels the Agreement due to a breach of the Terms or the Agreement, the Client will not receive a refund for any fees paid in advance and any payments payable to the Company under the Agreement(s) shall become due immediately on termination, despite any other provision. This term is without prejudice to any right to claim for interest under law or any such right under the Agreement(s).
4.6	Clients must pay their invoices by Direct Debit unless otherwise agreed by the Company.
4.7	All amounts due under the Agreements shall be paid by the Client to the Company in full without any set-off, counterclaim, deduction or withholding (other than any deduction or withholding of tax as required by law). The Company may, without prejudice to any other rights it may have, set off any liability of the Client to the Company against any liability of the Company to the Client.

5. MODIFICATION


5.1	The Company reserves the right to amend these Terms, any part of the System(s), the Service(s), its ‘Terms of Use’, its ‘Privacy and Cookies Policy’ and any similar conditions from time to time to comply with law or to meet its changing business requirements. If practical to do so, the Company will use reasonable endeavours to notify the Client of such amendments in advance. The Client agrees to review the Terms regularly to ensure awareness of and compliance with all conditions.
5.2	The Company reserves the right to amend its Fees or the Agreement at any time. The Company will give the Client at least two months’ notice of any such changes unless a different notice period is agreed between the Client and the Company in the Agreement.
5.3	The Client has the right to request modifications to the Service(s) and the System(s) (“Client Modifications”). Any such requests will be considered but no assurance or commitment can be made as to whether those modifications will be made or, if they are to be made, when such modification will occur. The Company maintains the exclusive right to decide on the programme of enhancements that will be made and the time schedule of those enhancements.
5.4	On occasions the Company may agree payment for Client Modifications. The Company will provide the Client with a quote for such modifications and will seek the Client’s acceptance of the quote prior to undertaking any such work.

6. TERMINATION


6.1	The Client may terminate the Agreement by providing 30 days’ prior written notice (the ‘Termination Notice Period’) to the Company, unless a different Termination Notice Period is agreed between the Client and the Company in the Agreement.
6.2	The Company may terminate the Agreement with the Client by providing 60 days’ prior written notice to the Client unless a different Termination Notice Period is agreed between the Company and the Client in the Agreement.
6.3	Without affecting any other right or remedy available to it, either party may terminate the Agreement with immediate effect by giving written notice to the other party if: 6.3.1 the Client fails to pay any amount due under these Terms on the due date for payment and remains in default not less than 14 days after being notified in writing to make such payment; 6.3.2 the other party commits a material breach of any other term of this agreement and (if such breach is remediable) fails to remedy that breach within a period of 14 days after being notified in writing to do so; 6.3.3 the other party takes any step or action in connection with its entering administration, provisional liquidation or any composition or arrangement with its creditors (other than in relation to a solvent restructuring), applying to court for or obtaining a moratorium under Part A1 of the Insolvency Act 1986, being wound up (whether voluntarily or by order of the court, unless for the purpose of a solvent restructuring), having a receiver appointed to any of its assets or ceasing to carry on business or, if the step or action is taken in another jurisdiction, in connection with any analogous procedure in the relevant jurisdiction; 6.3.4 the other party suspends or ceases, or threatens to suspend or cease, carrying on all or a substantial part of its business; or 6.3.5 the other party's financial position deteriorates so far as to reasonably justify the opinion that its ability to give effect to the terms of this agreement is in jeopardy.
6.4	On termination of the Agreement for any reason: 6.4.1 all licences granted shall immediately terminate and the Client shall immediately cease all use of the Service(s) and the System(s); 6.4.2 any rights, remedies, obligations or liabilities of the parties that have accrued up to the date of termination, including the right to claim damages in respect of any breach of the agreement which existed at or before the date of termination shall not be affected or prejudiced.
6.5	Upon termination of the Agreement, the Client may request the Company to assist it with extracting Content from the System(s). The Company will provide at its discretion such assistance, on the basis the Company’s costs for such assistance are payable by the Client at the Company’s prevailing rate from time to time for consultancy services and provided that the Client has, at that time, paid all fees and charges outstanding at and resulting from termination (whether or not due at the date of termination).

7. WARRANTY


7.1	The Company warrants that it has and will maintain all necessary licences, consents, and permissions necessary for the performance of its obligations under this agreement.
7.2	The Company makes no warranty or representation about the Service(s) and does not provide any representation or warranty regarding the Content, the scope of the Service(s), or the availability of the Service(s). The Company does not warrant that the Client’s use of the Systems or Services will be uninterrupted or free from vulnerabilities or viruses. The Company expressly disclaims all warranties, representations, conditions and all other terms of any kind whatsoever implied by statute or common law, to the fullest extent permitted by applicable law.
7.3	The Client accepts that the System(s) may contain errors that could cause failures or loss of Content, and may be incomplete or contain inaccuracies. The Company does not warrant that the System(s) or Service(s) or the information obtained by the Client through the Service(s) will meet the Client’s requirements. The Client expressly acknowledges and agrees that use of the Service(s) is at the Client’s own risk and that the System(s) is provided ‘as is’ without warranty of any kind.

8. LIABILITY


8.1	The Company shall not be liable for any loss or damage of whatsoever nature, including but not limited to any indirect loss, consequential loss, special loss or loss of business, revenue, profits or loss or corruption of Content, wasted expenditure or depletion of goodwill, suffered by the Client howsoever arising.
8.2	The Client agrees that, except in relation to death or personal injury caused by the negligence of the Company in the provision of the Service(s) or for fraud or fraudulent misrepresentation, the Company’s total aggregate liability for breach of these Terms or the Agreement, whether such claim arises in contract or in tort, shall not exceed a sum equal to the fees paid in the 12 months prior to the claim by the Client for the Service(s) in relation to which the Client’s claim arises. If breaches committed in more than one 12 month period give rise to a single claim or a series of connected claims, the Company’s total liability for those claims shall not exceed the single highest annual cap for those 12 month periods.
8.3	The Company shall not be liable for any interruptions to the Service(s) arising directly or indirectly from interruptions to the flow of information over communications networks and facilities including to or from the internet, problems with the Client’s equipment, the effect of failures or interruptions of services provided by third parties or any other factor outside of the Company’s reasonable control.
8.4	The Client assumes sole responsibility for results obtained from the use of the Services and the Systems by the Client, and for any conclusions drawn from such use. The Company shall have no liability for any damage caused by errors or omissions in any Content, information, instructions or scripts provided to the Company by the Client in connection with the Services, or any actions taken by the Company at the Client’s direction.
8.5	Nothing in these Terms or the agreement excludes the Client’s liability for any breach, infringement or misappropriation of the Company’s intellectual property rights.

9. FORCE MAJEURE


9.1	The Company shall not be responsible for any delay or failure to provide any Service(s) or perform any obligation under the Agreement because of any act of God, strike, accident, fire, flood, storm or default of suppliers, work stoppage, war, riot or civil commotion or any other events, circumstances or causes beyond its reasonable control.

10. INTELLECTUAL PROPERTY


10.1	The Client acknowledges and agrees that all intellectual property rights in the Service(s), the System(s) and anything delivered under these Terms or the Agreement belong absolutely to the Company or its licensors. Except as expressly stated herein, the Agreement does not grant the Client any rights to, under or in, any patents, copyright, database right, trade secrets, trade names, trademarks (whether registered or unregistered), or any other rights or licences in respect of the System(s) or the Services.
10.2	The Company confirms that it has all the rights in relation to the Services, the System(s0 and anything delivered that are necessary to grant all the rights it purports to grant under, and in accordance with, these Terms.
10.3	The Client agrees not to: 10.3.1 modify, copy, create derivative works of, frame, mirror, republish, download, display, transmit, or distribute all or any portion of the System(s), the Services or any part (as applicable) in any form or media or by any means; or 10.3.2 decompile, reverse compile, otherwise attempt to reverse engineer or extract source code from the System(s) or any part of the System(s), nor to access or use the System(s) in order to build or support and / or assist a third party in building or supporting products or services competitive to the Company unless the Client has the Company’s prior written consent to do so.

11. CONFIDENTIALITY


11.1	Each party undertakes that it shall not at any time during the term of the Agreement, and for a period of two years after termination or expiry of the Agreement, disclose to any person any confidential information concerning the business, affairs, customers, clients or suppliers of the other party, except as permitted by clause 11.2.
11.2	Each party may disclose the other party's confidential information to its employees, officers, representatives, contractors, subcontractors or advisers who need to know such information for the purposes of exercising the party's rights or carrying out its obligations under or in connection with these Terms or the Agreement. Each party shall ensure that its employees, officers, representatives, contractors, subcontractors or advisers to whom it discloses the other party's confidential information comply with this clause 11 and as may be required by law, a court of competent jurisdiction or any governmental or regulatory authority.
11.3	No party may use any other party's confidential information for any purpose other than to exercise its rights and perform its obligations under or in connection with these Terms and the Agreement.

12. NON-WAIVER


12.1	No failure to exercise nor any delay in exercising any right, power, privilege or remedy under these Terms or the Agreement shall impair or operate as a waiver of such right, power, privilege or remedy. A waiver of any right or remedy is only effective if given in writing and shall not be deemed a waiver of any subsequent right or remedy.

13. NOTICES

13.1

The parties agree that any notice or communication required or permitted to be delivered under these Terms or the Agreement shall be in writing (where “in writing” includes email but not fax) in which case it shall be deemed to have been given on the date of transmission if delivered by email to an email address that the parties have used to communicate or deemed to have been given two Business Days after the date of posting if sent using pre-paid first class post to the registered office address of the recipient.

14. ENTIRE AGREEMENT

14.1

The Agreement and these Terms, together with any documents referred to in them, constitute the whole agreement between the Company and the Client relating to its subject matter and supersedes and extinguishes any prior drafts, agreements, undertakings, representations, warranties and arrangements of any nature, whether in writing or oral, relating to such subject matter. Each party acknowledges that in entering into the Agreement it does not rely on, and shall have no remedies in respect of, any statement, representation, assurance or warranty (whether made innocently or negligently) that is not set out in the Agreement or these Terms. Each party agrees that it shall have no claim for innocent or negligent misrepresentation or negligent misstatement based on any statement in the Agreement or these Terms.

15. ASSIGNMENT


15.1	The Company may at any time assign, novate, charge, subcontract or deal in any other manner with any or all of its rights and obligation under these Terms or the Agreement, provided it gives written notice to the Client.
15.2	The Client has no right to assign, sub-licence, charge, transfer or otherwise deal with its rights or obligations under these Terms or the Agreement to any third party without the written consent of the Company.

16. RELATIONSHIP OF THE PARTIES


16.1	Nothing in the Agreement or these Terms shall be construed as creating an agency relationship, partnership or joint venture between the parties.

17. NO THIRD PARTY RIGHTS


17.1	The Agreement and these Terms do not provide and shall not be construed to provide any third parties with any remedy, claim, cause of action or privilege.

18. INVALIDITY


18.1	In the event that any provision or part provision of the Agreement or these Terms shall be illegal, void, unenforceable or invalid, the Company will amend or replace such provision or part provision. The legality, validity and enforceability of all other provisions or remaining parts of the provision shall not be affected and shall remain in force.

19. GOVERNING LAW AND JURISDICTION


19.1	These Terms and the Agreement shall be governed by, and construed in accordance with, English Law and each of the parties irrevocably submits to the exclusive jurisdiction of the English courts.

2. BLOCKS ONLINE LIMITED - BOL PRIVACY POLICY:

PRIVACY POLICY

1. INTRODUCTION

Welcome to Blocks Online Limited’s (Blocks Online) privacy policy.

As used in this Privacy Policy, “Blocks Online”, “us” and “we” refers to Blocks Online Limited (our registered company name).

Blocks Online is what’s known as the “Controller” and this privacy notice will inform you as to how we look after your personal data when you visit our website (regardless of where you visit it from) and tell you about your privacy rights and how the law protects you.

This website is not intended for children, and we do not knowingly collect data relating to children.

We respect the privacy rights of our users, recognise the importance of protecting your personal information and giving you control over what data we hold. Our Privacy Policy is designed to help you understand what information we collect and how we use and share that information.

2. WHAT INFORMATION DO WE COLLECT?

Personal data means any information about an individual from which they can be identified.

We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:

Identity Data includes first name, last name, any previous names, username or similar identifier, and title.
Contact Data includes billing address, delivery address, residential address, email address and telephone numbers.
Transaction Data includes details about payments to and from you and other details of products and services you have purchased from us.
Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, device ID and other technology on the devices you use to access this website.
Profile Data includes your username and password, purchases or orders made by you, preferences, feedback and survey responses.
Usage Data includes information about how you interact with and use our website, products and services.
Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences.

We also collect, use and share aggregated data such as statistical or demographic data which is not personal data as it does not directly (or indirectly) reveal your identity. For example, we may aggregate individuals’ Usage Data to calculate the percentage of users accessing a specific website feature to analyse general trends in how users are interacting with our website to help improve the website and our service offering.

3. HOW YOUR PERSONAL DATA IS COLLECTED

We use a variety of methods to collect data from and about you including:

Information you provide to us: We collect personal information when you voluntarily provide us with such information while using our website or Services. For example, when you subscribe to notifications for our blog, if you make an enquiry through our website, or contact us in any other way, we will keep a copy of your communications with us.

Information collected when we do business with you: We may process your personal information when you do business with us – for example, as a customer or prospective customer, or as a vendor, supplier, consultant, or other third party. For example, we will hold your business contact information and other communications you have with us for the purposes of maintaining our business relations with you. We also hold your bank account information if you signed up to a direct debit payment plan. We do not collect or hold card payment data.

Information we automatically collect: We may also collect certain technical information by automatic means when you visit our website, such as IP address, browser type and operating system, referring URLs, your use of our website, and other clickstream data. We collect this information automatically through the use of various technologies, such as cookies. We may also receive Technical Data about you if you visit other websites employing our cookies.

Information we process on our customers behalf: As part of using our Service, a customer (an agent) will upload their clients’ data. We process this personal information on behalf of our customers in the context of supporting and providing our Service. It is the customer who controls what data is collected and stored on our systems. For example, the customer uses our Service to store a record of all unit owner/lessee names and contact details of an apartment block they manage. In such cases, we are “data processors” acting in accordance with the instructions of our customers. You will need to refer to the privacy policies of our customers to find out more about how such information is handled by them.

Cookies

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly. For more information about the cookies we use, please see our Cookie Policy below in section 11.

4. HOW DO WE USE THAT INFORMATION?

Legal basis

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

Where we need to perform the contract we are about to enter, or have entered, into with our customer and/or you.
Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests. A legitimate interest includes some or all the following:
where the processing enables us to enhance, modify, personalise or otherwise improve our services/communications for the benefit of our customers.
to identify and prevent fraud.
to enhance the security of our network and information systems.
to better understand how people interact with our websites.
to provide postal communications which we think will be of interest to you.
to determine the effectiveness of promotional campaigns and advertising.
Where we need to comply with a legal or regulatory obligation. We will identify the obligation when we rely on this legal basis.
Where we have obtained your active agreement (consent) to use your personal data for a specified purpose, for example if you subscribe to an email newsletter.

Whenever we process data for these purposes, we will ensure that we always keep your personal data rights in high regard and always take account of these rights.

When we process your personal data for our legitimate interests, we will make sure that we consider and balance any potential impact on you (both positive and negative), and your rights under data protection laws. Our legitimate business interests do not automatically override your interests - we will not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law).

You have the right to object to this processing if you wish, and if you wish to do so please inform us by contacting support@blocksonline.co.uk.

Please bear in mind that if you object this may affect our ability to carry out tasks above for your benefit.

Why we process your personal data

We have set out below, in a table format, a description of all the ways we plan to use the various categories of your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.

Purpose/Use
Type of data
Legal basis
To register you as a new customer or user
(a) Identity
(b) Contact
Performance of a contract with you and or your agent
To manage our relationship with you which will include:

(a) Notifying you about changes to our terms or privacy policy
(b) Dealing with your requests, complaints and queries
(a) Identity
(b) Contact
(c) Profile
(d) Marketing and Communications
(a) Performance of a contract with you and or your agent
(b) Necessary to comply with a legal obligation
(c) Necessary for our legitimate interests (to keep our records updated and manage our relationship with you)
To administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data)
(a) Identity
(b) Contact
(c) Technical
(a) Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise)
(b) Necessary to comply with a legal obligation
To deliver relevant website content to our customer and you
(a) Identity
(b) Contact
(c) Profile
(d) Usage
(e) Technical
Necessary for our legitimate interests (to study how customers use our products/services, to develop them, to grow our business and to inform our marketing strategy)
To use data analytics to improve our website, products/services, customer relationships and experiences and to measure the effectiveness of our communications and marketing
(a) Technical
(b) Usage
Necessary for our legitimate interests (to define types of customers for our products and services, to keep our website updated and relevant, to develop our business and to inform our marketing strategy)
To send our customers relevant marketing communications and make personalised suggestions and recommendations to you about goods or services that may be of interest to you based on your Profile Data
(a) Identity
(b) Contact
(c) Technical
(d) Usage
(e) Profile
(f) Marketing and Communications
Necessary for our legitimate interests (to carry out direct marketing, develop our products/services and grow our business)
To carry out market research through your voluntary participation in surveys

Necessary for our legitimate interests (to study how customers use our products/services and to help us improve and develop our products and services).

5. DATA SECURITY

We have in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed.

In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions, and they are subject to a duty of confidentiality.

We use SSL (Secure Sockets Layer) encryption – This is industry standard technology for establishing an encrypted link between a web server and a browser. Blocks Online uses the SHA-256 hashing algorithm, as used by many major corporations including Google, Amazon and eBay.

We have procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

Disclosures to Third Parties

We do not sell or trade your personal information to third parties.

We engage certain sub processors that process certain categories of personal data submitted to our Service. These sub processors are listed below and may be updated from time to time:

Fasthosts

Cloudflare

Docmail

Zoho

Mailgun

GoCardless

Microsoft

Amazon Web Services

Docusign

DocRaptor

Simple Backups

We may disclose personal data to third parties to whom we may choose to sell, transfer or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy policy.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

Third Party Links

Our Service contains links to third party websites. This Privacy Policy applies solely to information collected by us. We are not responsible for the privacy practices of any such third party. We encourage you to review the privacy policies of such third parties to determine how they handle any information they separately collect from you. Please be aware that we do not warn you when you choose to click through to another website when using the Service.

6. INTERNATIONAL DATA TRANSFERS

We may transfer your personal data to service providers that carry out certain functions on our behalf. This may involve transferring personal data outside the UK to countries which have laws that do not provide the same level of data protection as the UK law.

7. DATA RETENTION

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

By law we must keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for six years after they cease being customers for tax purposes.

In some circumstances you can ask us to delete your data: see [paragraph 8] below for further information.

In some circumstances we will anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes, in which case we may use this information indefinitely without further notice to you.

8. YOUR RIGHTS

We want to ensure that you remain in control of your personal data. Part of this is making sure you understand your legal rights, which are as follows:

the right to confirmation as to whether we have your personal data and, if we do, to obtain a copy of the personal information we hold (commonly known as a “data subject access request”)
the right to have your data erased (though this will not apply where it is necessary for us to continue to use the data for a lawful reason, which we will notify you of)
the right to have inaccurate data rectified though we may need to verify the accuracy of the new data you provide to us
the right to object to your data being used for marketing or profiling. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your right to object (but the right to object in respect of marketing is absolute);
where technically feasible, you have the right to transfer to you or a third party of personal data you have provided to us which we process automatically based on your consent or the performance of a contract. This information will be provided in a common electronic format; and
request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in one of the following scenarios:

If you want us to establish the data’s accuracy
Where our use of the data is unlawful, but you do not want us to erase it
Where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or
You have objected to our use of your data, but we need to verify whether we have overriding legitimate grounds to use it.

Please keep in mind that there are exceptions to the rights above and, though we will always try to respond to your satisfaction, there may be situations where we are unable to do so.

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we could refuse to comply with your request in these circumstances.

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made several requests. In this case, we will notify you and keep you updated.

Please note if your information is on our Service as part of a customer’s uploaded data you will need to contact that Data Controller.

You can also unsubscribe from our marketing communications at any time by following the instructions or unsubscribe mechanism in the email message itself.

9. CHANGES TO OUR PRIVACY POLICY

We keep our Privacy Policy under regular review and reserve the right to change our Privacy Policy at any time. If we make changes, we will post them and will indicate on this page the policy’s new effective date.

If we make material changes to this policy, we will notify customers by email or through notice on the Service.

10. CONTACT US

We have appointed a Data Privacy Manager who is responsible for overseeing questions in relation to this privacy notice. If you have any questions about this privacy notice, including any requests to exercise your legal rights, please contact the data privacy manager using the details set out below.
Contact details:
Blocks Online
Data Privacy Manager: Dominic Jackson, Chief Executive Officer
Email Address: support@blocksonline.co.uk
Registered office and Postal address: 79 College Road, Harrow HA1 1BD
Telephone number: 020 3384 3418

It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us, for example a new address or email address.
Complaints
You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). However, before you approach the ICO so please make sure you have first made your complaint to us or asked us for clarification if there is something you do not understand.
If you have questions or need to contact us about this Privacy Policy, please email us at support@blocksonline.co.uk

11. COOKIE POLICY

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly.
As is common practice with almost all professional websites we use cookies, which are tiny files that are downloaded to your computer, to improve your experience.
For more general information on cookies see https://ico.org.uk/for-the-public/online/cookies/
How We Use Cookies
We use cookies for a variety of reasons detailed below. Our website use cookies to distinguish you for other users of our website, which allows us to provide you with a good experience when using it and allows us to make improvements. Unfortunately, in most cases there are no industry standard options for disabling cookies without completely disabling some of the functionality and features they add to this site. We recommend that you leave on all cookies if you are not sure whether you need them or not in case they are used to provide a service or feature that you use.
The Cookies We Use
Some cookies are ‘strictly necessary’ to enable you to move around the website and use its features. These cookies contain information about the user active session and enable us to provide our services. Without these cookies, we will not be able to provide certain features of our website. These essential cookies will always be enabled on our website. These include, for example, cookies that enable you to log into secure areas of our website.
We use ‘analytic cookies’ to collect information about how people use our website. We do this to measure how visitors use our website and to understand how we can improve the website. Analytic cookies store information about the pages you visit, how long you are on the website, how you got there, what you click on and whether you have visited the website before.
We use ‘functionality cookies’ which are used to recognise you when you return to our website. This enables us to personalise content for you, greet you by name and remember your preferences (for example, your choice of language or region).
Some cookies are ‘targeting cookies’ which record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and any advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose so that they can serve you with relevant advertising on their websites.
Please note that the following third parties may also use cookies, over which we have no control. These named third parties may include, for example, advertising networks and providers of external services like web traffic analysis services. These third-party cookies are likely to be analytical cookies or performance cookies or targeting cookies:
Blocks Online
Google Analytics
Google Tag Manager
LinkedIn
Cloudflare
Zoho

To deactivate the use of third-party advertising cookies, you may visit the relevant consumer page to manage the use of these types of cookies. To opt out of being tracked by Google Analytics across all websites, visit http://tools.google.com/dlpage/gaoptout.
Disabling Cookies
You can prevent the setting of cookies by adjusting the settings on your browser (see your browser Help for how to do this). Be aware that disabling strictly necessary cookies may affect the functionality of this and many other websites that you visit. Disabling such cookies will usually result in also disabling certain functionality and features of this site. Therefore, it is recommended that you do not disable strictly necessary cookies. You can disable other categories of cookies.
If you have any questions or concerns about our use of cookies, please send us an email at support@blocksonline.co.uk.

3. BLOCKS ONLINE LIMITED - PORTAL TERMS OF SERVICE:

PORTAL TERMS OF SERVICE

1. THE SERVICE

These Terms of Service set out the rules for use of this website. This website is operated by your Managing Agent (your ‘Agent’), whose name appears on the home page of your portal, and Blocks Online Limited (Co. No.:) (‘Blocks Online’). Blocks Online Limited is registered in England and Wales under company number 08700039 and has its registered office at 79 College Road, Harrow, England, HA1 1BD. Its VAT registration number is 173729483. To contact Blocks Online please email hello@blocksonline.co.uk or telephone our customer service line on 020 3384 3418.

The Blocks Online logo is a UK registered trade mark of Blocks Online. You are not permitted to use them without our approval, unless they are part of material you are using as permitted under these Terms of Service.

Any reference to ‘you’ refers to you, the user of the Service. By continuing to use this website, you agree to comply with and be bound by these Terms of Service and your Agent will grant to you an Account to access the Property Portal at www.MyBlockOnline.co.uk (the ‘Service’). If you do not agree to these Terms of Service, you must not use this website. We recommend that you keep a copy of these Terms of Service for your records.

These Terms of Service refer to the following additional terms which apply to your use of the Website:

Our Privacy Policy, which explains how we collect, use and store your personal data; and

Our Cookie Policy, which sets out information about the cookies on the website.

Blocks Online amends these Terms of Service from time to time without notice to you. By continuing to use the Service, you agree to comply with and be bound by the Terms of Service prevailing at the time that you access the Service and in particular you agree that any new features that augment or enhance the Service, including the release of new tools and resources, shall be subject to the Terms of Service prevailing at the relevant time. Every time you use the Website, please check these Terms of Service to check that you understand the terms that apply at that time.

We may update and change the website from time to time to reflect changes to our products, our users’ needs and our business priorities. We will try to give you reasonable notice of any major changes.

We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.

2. YOUR ACCOUNT

In order to register for an Account, you must be aged 18 years or older. You must provide your full legal name, a valid postal address, an email address and any other information requested in order to complete the sign-up process. We will treat all information that you provide in accordance with our Privacy Policy. You agree to provide truthful, complete and accurate information when registering for an Account. You agree to treat all information held in your Account and any communications about your property as strictly confidential.

3. SECURITY

Following registration for an Account, your account details - including an authorisation code and a password - will be sent to your email address. You must treat such information as confidential and you must not disclose it to any third party. You are responsible for maintaining the security of your Account and your password and you agree to be responsible for all activity that occurs on your Account. If your password becomes known to anyone else and they use the Service, such use will be treated as use by you. In particular, if, because of a failure on your part to comply with these security obligations, a person uses your access to the Service causing loss or damage to others, you agree to bear sole responsibility for causing such loss or damage and you agree to indemnify your Agent and Blocks Online against any costs or losses incurred. If you know or suspect that anyone other than you knows your user authentication code or password, you must promptly notify us and your Agent using their usual contact details. Blocks Online has the right to disable any user authentication code or password, whether chosen by you or allocated by your Agent or Blocks Online, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these Terms of Service.

4. USE OF THE SERVICE BY YOU

We do not represent that the website, content available on or through it or the Service is appropriate for use or available outside the United Kingdom.

Your Agent grants to you a non-exclusive, non-transferable right to use the Service, subject to you agreeing to comply strictly with these Terms of Service. You acknowledge that the Service is provided on an “as-is” and “as available” basis and that your Agent and Blocks Online will not provide you with any hardware or software to enable you to use the Service. You are responsible for configuring your information technology, computer programs and platform to access the Service. You should use your own virus protection software.

In particular, your Agent and Blocks Online gives no guarantee or warranty that (i) the Service will meet your specific requirements; (ii) the Service will be uninterrupted, timely, secure, free from bugs or viruses or error-free; (iii) the results that may be obtained from the use of the Service will be accurate or reliable; (iv) the quality of any products, services, information, or other material purchased or obtained by you through the Service will meet your expectations; and (v) any errors in the Service will be corrected.

You agree to use the Service entirely at your own risk. In particular, it is your responsibility to verify the information provided via the Service with an independent lawyer, if you are considering any property transaction of any kind. The Service is not intended to amount to advice on which you should rely. Although your Agent and Blocks Online make reasonable efforts to update the information and Content on the Service, you acknowledge that such information and Content on the Service may contain inaccuracies or errors and your Agent and Blocks Online expressly exclude liability for any such inaccuracies or errors, to the fullest extent permitted by law. Neither your Agent, nor Blocks Online makes any representations, warranties or guarantees, express or implied, that the information or Content on the Service is accurate, complete or up to date.

Where our Service contains links to other sites and resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them. We have no control over the contents of those sites or resources.

Blocks Online uses SSL (Secure Sockets Layer) encryption. This is the standard technology for establishing an encrypted link between a web server and a browser and is used when accessing the Service. You acknowledge that once you have accessed your Account then, depending on how you choose to use the Service, the technical processing and transmission of the Service, including your Content, may be transferred unencrypted and involve transmissions over various networks and changes to conform and adapt to technical requirements of connecting networks or devices.

5. CONTENT

You acknowledge that your Agent and Blocks Online are not responsible for any information or data (‘Content’) posted by you or other users on the Service. You are responsible for all Content posted by you, including any Content that is posted by another person using your access to the Service. You warrant that any Content posted by you or on your behalf complies with these Terms of Service and you are liable to your Agent and Blocks Online for any breach of that warranty. This means you will be responsible for any loos or damage that each of your Agent and/or Blocks Online suffer as a result of your breach of warranty.

Your Agent and Blocks Online will consider any Content you upload or post to be non-confidential and not protected by any trade mark, patent or copyright (‘non-proprietary’), that is, in the public domain. By posting Content, you warrant that you own such Content and you grant to your Agent and Blocks Online a perpetual, non-exclusive, royalty-free, worldwide, transferable licence to use, reproduce, modify, distribute, prepare derivative works of, display and/or re-publish such Content in connection with the Service without notice to you.

The website may include information and materials uploaded or posted by other users and third parties. This information and these materials have not been verified or approved by your Agent or Blocks Online. The views expressed by other users or any third parties on the website or the Service do not represent the views or values of your Agent or Blocks Online. Neither the Agent, nor Blocks Online shall be liable for any such information or materials uploaded or posted by other users or third parties.

Your Agent and Blocks Online do not pre-screen Content, but your Agent, its designees and Blocks Online, may in their sole discretion remove any Content that is available via the Service. Your Agent or Blocks Online may remove any Content that is determined, in their sole discretion, to be offensive, libellous, defamatory, pornographic, obscene or otherwise objectionable or which breaches these Terms of Services or which violates any third party’s intellectual property rights.

Your Agent and Blocks Online each reserve the right to disclose any information (including personal data) provided by you in order to cooperate with anyone claiming Content violates their law enforcement and other authorities with respect to any such Content.

If you wish to contact us in relation to Content you have uploaded to the website and that we have taken down, please email hello@blocksonline.co.uk or telephone our customer service line on 020 3384 3418.

All copyright in the website, material published on it and the Service is owned by or licenced to your Agent and Blocks Online. You may print off one copy, and may download extracts, of any page(s) from our website for your personal or internal use (including copies of any account statements, bills or copy documents (such as insurance documents). You must not use any part of the website for commercial purposes without obtaining a licence to do so from us or our licensors. You agree not to reproduce, change, edit, duplicate, copy, sell, resell, adapt or exploit any portion of the Service or the Content without the express prior written permission of your Agent and Blocks Online. If you print off, copy, download, share or repost any part of the website in breach of these Terms of Service, your right to use the website and the Service will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

6. HOW WE PROTECT YOU FROM ILLEGAL CONTENT

This provision sets out what we do to protect you from illegal content.

We minimise the length of time for which terrorism content is present on the site by your Agent monitoring and reviewing posted content intermittently. We will swiftly take down terrorism content when we find out about it.

We will minimise the length of time for which child sexual exploitation and abuse content is present on the site by your Agent monitoring and reviewing posted content intermittently. We will swiftly take down child sexual exploitation and abuse content when we find out about it.

We will minimise the length of time for which other content that amounts to an offence is present on the site by your Agent monitoring and reviewing posted content intermittently. This applies to content relating to assisting suicide, threats to kill, public order offences, harassment, stalking and fear or provocation of violence, drugs and psychoactive substances, firearms and other weapons, assisting illegal immigration, human trafficking, sexual exploitation, sexual images, proceeds of crime, fraud, financial services, foreign interference, animal welfare and offences relating to being involved in committing any of these offences (known as inchoate offences). We will swiftly take down such content when we find out about it.

What Content and behaviours you should report

You can report or complain, using the contact us details set out in paragraph 1, about the following content and behaviours:

Content you consider to be illegal
When you think we are not dealing with illegal content or activity as we should.

Where you think our content reporting systems and processes do not easily let users report content they believe to be illegal.
When you think we have insufficiently considered the importance of protecting users’ rights to freedom of expression or privacy
Where your content has been taken down on the basis that it is illegal.

Where we have given you a warning, suspended, banned or restricted you in any way as a result of your content which we consider to be illegal content.

Technology we use results in your content being taken down, access-restricted or deprioritised and you think the technology has been used in a way not set out in our terms of service.

How we will deal with your complaint or report

We have a Client Service Policy Manual as well as a Complaints Code of Practice which set out our processes for handling complaints. Please contact us using the details in paragraph 1 to request a copy.

Your rights if we restrict access to your Content or suspend or ban your use of the Websites or Service

If we restrict access to any Content you generate or upload to or share on our Website or Service or we suspend or ban your use of our Website or Service in a way that breaches these Terms of Service, you may to bring a claim against us for breach of contract.

7. MODIFICATION OF SERVICE

Your Agent and Blocks Online may at any time and from time to time modify or discontinue, temporarily or permanently, the website, any content on it or the Service (or any part thereof) with or without notice to you. Your Agent and Blocks Online shall not be liable to you or to any third party for any such modification, or any change to, suspension or discontinuance of the Service. In particular, your Agent may implement charges for any element of this Service upon 30 days’ notice to you, unless otherwise stated in any service agreement with your Agent.

8. SUSPENSION AND TERMINATION

Your Agent and Blocks Online each, at their own sole discretion, have the right to suspend or terminate your Account and to refuse any and all current or future use of the Service by you at any time without prior notice if you breach these Terms of Service. You acknowledge that termination of the Service by your Agent or Blocks Online will result in the deactivation or deletion of your Account or your access to your Account and the forfeiture and relinquishment of all Content associated with your Account.

You must not use the Service for any illegal or unauthorised purpose. If you do so, this will result in the immediate termination of your Account without prior notice to you. In particular, any verbal, physical, written or other abuse (including threats of abuse or retribution) directed to any of your Agent or Blocks Online’s customers, employees, members or officers will result in the immediate termination of your Account.

You must not modify, adapt or hack the Service or modify another website so as to falsely imply that it is associated with the Service, your Agent, Blocks Online, or any other service operated by your Agent or Blocks Online. You must not transmit or introduce any worms, trojans, logic bombs or viruses or any malicious or destructive code using any part of the Service or otherwise harmfully interacting with the Service or any part of it. You must not interfere with, damage or disrupt any software used in the provision of the Service or any equipment or network or software owned or used by any third party on which the website relies in any way. You must not attack the website or Service via a denial-of-service attack or distributed denial-of-service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use the website and the Service will cease immediately.

You must not conduct, facilitate, authorise or permit any text or data mining or web scraping in relation to the website or the Service for any purpose, including the development, training, fine-tuning or validation of AI systems or models. This includes using (or permitting, authorising or attempting the use of):

Any “robot”, “bot”, “spider”, “scraper” or other automated device, program, tool, algorithm, code, process or methodology to access, obtain, copy, monitor or republish any portion of the website or any data, content, information or the Service accessed via the same.

Any automated analytical technique aimed at analysing text and data in digital form to generate information or develop, train, fine-tune or validate AI systems or models which includes but is not limited to patterns, trends and correlations.

The provisions in this clause should be treated as an express reservation of Blocks Online’s rights in this regard, including for the purposes of Article 4(3) of the Digital Copyright Directive ((EU) 2019/790).

You shall not use, and we do not consent to the use of, the website, or any data published by, or contained in, or accessible via, the website or the Service for the purposes of developing, training, fine-tuning or validating any AI system or model or for any other purposes not explicitly set out in our Terms of Service.

This clause will not apply insofar as (but only to the extent that) we are unable to exclude or limit text or data mining or web scraping activity by contract under the laws which are applicable to us.

9. CANCELLATION

If you no longer need an Account, you are solely responsible for cancelling it. You must provide your Agent with instructions in writing, via either email or letter to the relevant contact details notified by your Agent from time to time, if you wish to have your Account cancelled. Instruction will not be accepted by telephone.

10. OUR RESPONSIBILITY FOR LOSS OR DAMAGE SUFFERED BY YOU

Neither your Agent and nor Blocks Online exclude or limit in any way their liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by your Agent’s or Blocks Online’s negligence or the negligence of their employees, agents or subcontractors and for fraud or fraudulent misrepresentation.

If you are a business user:

Blocks Online and your Agent both exclude all implied conditions, warranties, representations or other terms that may apply to the site, any content on it or the Service.

Neither Blocks Online, nor your Agent will be liable to you for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:

use of, or inability to use, our site; or

use of or reliance on any content displayed on the site or the Service.

In particular, Blocks Online and your Agent will not be liable for:

loss of profits, sales, business, or revenue;

business interruption;

loss of anticipated savings;

loss of business opportunity, goodwill or reputation; or
any indirect or consequential loss or damage.

If you are a consumer user:

The website and the Service are only provided for domestic and private use. You agree not to use the Service for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

11. INDEMNITY FROM YOU

You irrevocably agree to indemnify your Agent, Blocks Online and their subsidiaries, affiliates, officers, agents and employees from and against any third party claim arising from or in any way related to your use of the Service, including any liability or expense arising from all legal claims, losses, damages (direct, indirect and consequential), suits, judgments, litigation costs and legal fees of any kind and nature howsoever incurred by your Agent, Blocks Online, its subsidiaries, affiliates, officers, agents and employees.

12. GENERAL

The failure of your Agent or Blocks Online to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision. If any part of these Terms of Service is deemed invalid or unenforceable, you agree that the invalid or unenforceable part may be deleted and the remainder of the Terms of Service shall continue in full force and effect.

These Terms of Service are governed by English law and you agree that the English and Welsh courts shall have exclusive jurisdiction in case a dispute should arise over their interpretation. If you are a consumer who is a resident of Northern Ireland or Scotland, you may also bring proceedings in Northern Ireland or Scotland respectively.

4. BLOCKS ONLINE LIMITED - SPECIFICATION OF ADDITIONAL SERVICES:

DATA EXTRACT

DESCRIPTION OF SERVICE

The Blocks Online ‘Data Extract’ Service provides a weekly, automated, extract of key system data which can be downloaded from the Blocks Online system and stored in an external, third-party location.

The key data that is extracted is as follows:

1.Agent

Block Details – Block reference, name, address, agent service details, PM and sponsor, management and freehold company details, SC and GR collection dates.
Suppliers – Supplier name, address and contact details for all suppliers that have an invoice on the system from the last year.
Tickets - Summary information about all Tickets for all blocks and suppliers (only if a client has activated the Ticketing module).
Credit Control Cases – Summary information about all Credit Control Cases (only if a client has activated the Credit Control module).

2.Block and Units

Unit Details and People Involved – Unit name and address, owner details, correspondence address, people involved details (name, telephone, email), directors and management team.

3.Leaseholder

Leaseholder Statement – Details of all demands issued, and all receipts received per unit. b. Block Schedule Summary – A list of all service charge schedules per block.
Block Schedule Details – A list of the service charge schedule percentages per unit per block. d. Debtor Balances – A list of service charge and ground rent balances by unit.

4.Expenditure

Service Charge Expenditure – All supplier invoice expenditure for all blocks.
Service Charge Expenditure by Schedule – All supplier invoice expenditure for all blocks by schedule.
Budget by Year – A list of budgets by Year per block.

5.Bank

Bank Accounts and Closing Balances – The bank account details and current closing bank account balances for each block’s bank account.
Bank Statements - Income and Expenditure for each bank account.

6.Miscellaneous

Block Asset Details.
Block Lease Details.
Health and Safety – A list of all assessments with last assessment date, next assessment due date and next scheduled date per block.
Insurance – A list of all insurance policies with cover dates and status per block.

FEES

A fee of £5 per month is payable to extract data for up to 500 units. Each subsequent 500 units, or part thereof, are charged at an additional fee of £5 per month.

All fees are exclusive of VAT which will be payable in addition at the standard rate applicable from time to time.

PAYMENT TERMS

Clients are billed monthly in arrears for activating the service during the previous month. Payment is due according to the Blocks Online General Terms and Conditions, which apply in all respects to the provision of all services by Blocks Online to Clients.

5. BLOCKS ONLINE LIMITED - SPECIFICATION OF ADDITIONAL SERVICES:

DESKTOP MAILING

DESCRIPTION OF SERVICE

The Blocks Online ‘Desktop Mailing’ Service allows users to send postal mail directly from the Blocks Online system. This service will arrange for the documents to be:

Printed in colour on A4 100gsm paper
Folded into a standard C5 white envelope
Sent via standard second class mail which is the default service or first class mail.

Documents submitted to the Desktop Mailing Service by 4pm will be delivered according to the following schedule.

Day your document is submitted	Day it should arrive using standard second class mail	Day it should arrive using first class mail
Monday	Thursday	Wednesday
Tuesday	Friday	Thursday
Wednesday	Saturday	Friday
Thursday	Monday	Saturday
Friday	Wednesday	Tuesday

Documents submitted over the weekend or on a Bank Holiday will be treated as submitted on the next working day.

FEES

A fee is payable for each item of mail that is sent via the service. Pricing is as follows:

137p for a standard second class mail service charge / ground rent demand (printed on two sides)
133p for a standard second class mail credit control letter (printed on one side).
9p for each additional sheet (printed on one side)
13p for each additional sheet (printed on two sides).

An additional 97p is charged for sending first class mail.

Overseas mail prices vary based on destination.

All fees are exclusive of VAT which will be payable in addition at the standard rate applicable from time to time.

PAYMENT TERMS

Clients are billed monthly in arrears based on usage in the previous month. A download of all individual charges relating to a specific invoice is available upon request.

Payment is due according to the Blocks Online General Terms and Conditions, which apply in all respects to the provision of all services by Blocks Online to Clients.

6. BLOCKS ONLINE LIMITED - SPECIFICATION OF ADDITIONAL SERVICES:

OPEN BANKING

DESCRIPTION OF SERVICE

The Blocks Online ‘Open Banking’ Service utilises the UK’s Open Banking initiative that allows financial institutions to securely share financial data with third-party organisations, like Blocks Online.

By enabling this service Clients can give Blocks Online permission to obtain financial information for selected bank accounts.

Once enabled, Blocks Online will automatically obtain, typically daily, the financial information relating to any receipts obtained in the chosen bank accounts. This information will be made available in the Blocks Online system to speed-up and simplify the processing of these transactions.

FEES

Subject to the minimum fee detailed below, a fee of £1 per month is payable for each bank account that is linked to Blocks Online where that bank account supports the financial activities of a single block.

A fee of £25 per month is payable for each bank account that is linked to Blocks Online where that bank account supports the financial activities of more than one block i.e. a ‘Group’ bank account.

A minimum fee of £10 per month applies.

All fees are exclusive of VAT which will be payable in addition at the standard rate applicable from time to time.

PAYMENT TERMS

Clients are billed monthly in arrears based on the type and number of accounts that were linked in the previous month.

Payment is due according to the Blocks Online General Terms and Conditions, which apply in all respects to the provision of all services by Blocks Online to Clients.

7. BLOCKS ONLINE LIMITED - SPECIFICATION OF ADDITIONAL SERVICES:

SITE INSPECTION MODULE

DESCRIPTION OF SERVICE

The Blocks Online ‘Site Inspection’ module provides access to the Site Inspection features of the Property Manager Toolkit app and a series of features and screens within the system to allow users to develop and maintain site visit checklists, to document their findings from a site visit and generate a formatted report based on the findings.

FEES

When the module is active, a fee will be charged at the beginning of each month for access to the module for the coming month. The fee is based on the number of units loaded in the system at the beginning of the month. ]

0-500 units charged at £25 per month
501-1,000 units charged at £50 per month
Each subsequent 1,000 units, or part thereof, are charged at an additional fee of £35 per month.

Billing for the first month of activation will be in arrears based on the number of units loaded in the system when the module is activated with a pro-rata charge being made based on the number of days remaining in the month from the point of activation.

No credit or refund will be given for a partial month if the module is deactivated.

All fees are exclusive of VAT which will be payable in addition at the standard rate applicable from time to time.

PAYMENT TERMS

Clients are billed monthly in advance except for the month when the service is activated when the service will be billed in arrears.

Payment is due according to the Blocks Online General Terms and Conditions, which apply in all respects to the provision of all services by Blocks Online to Clients

Related Articles
4.2.2 STEP 2 - Set Up Block Information
Access via the menu option: the block -> Block Summary To watch a video on how to carry out this process, please click on this video: 4.2.2 STEP 2 - Set Up Block Information Block Details This section contains basic information about the block such ...
4.5.7 Supplier Invoice Approval Process
The Supplier Invoice Approval process provides a mechanism to manage the approval of Supplier Invoices. Each agent can adjust their Preferences on the Home Page to enable them to access the Supplier Invoices widget which will display the number of ...
3.1.1 Workbench Overview
This section of the guide describes the Workbench area of the system which is used to perform agent-wide activities and review information relating to all blocks being managed.
4.10.1 Lease Details
This screen is used to record lease information but does not affect the processing in the system. It is a repository of information. Access via the menu option: the block -> lease details When you do an upload in the top section, it will allow you to ...
4.10.2 Block Asset Details
This screen is used to record key information relating to assets at the property (e.g. access control, utilities, fire equipment, lifts, etc Access via the menu option: Site Management-> Asset Details Some key information that can be recorded on this ...

Purpose/Use	Type of data	Legal basis
To register you as a new customer or user	(a) Identity (b) Contact	Performance of a contract with you and or your agent
To manage our relationship with you which will include: (a) Notifying you about changes to our terms or privacy policy (b) Dealing with your requests, complaints and queries	(a) Identity (b) Contact (c) Profile (d) Marketing and Communications	(a) Performance of a contract with you and or your agent (b) Necessary to comply with a legal obligation (c) Necessary for our legitimate interests (to keep our records updated and manage our relationship with you)
To administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data)	(a) Identity (b) Contact (c) Technical	(a) Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise) (b) Necessary to comply with a legal obligation
To deliver relevant website content to our customer and you	(a) Identity (b) Contact (c) Profile (d) Usage (e) Technical	Necessary for our legitimate interests (to study how customers use our products/services, to develop them, to grow our business and to inform our marketing strategy)
To use data analytics to improve our website, products/services, customer relationships and experiences and to measure the effectiveness of our communications and marketing	(a) Technical (b) Usage	Necessary for our legitimate interests (to define types of customers for our products and services, to keep our website updated and relevant, to develop our business and to inform our marketing strategy)
To send our customers relevant marketing communications and make personalised suggestions and recommendations to you about goods or services that may be of interest to you based on your Profile Data	(a) Identity (b) Contact (c) Technical (d) Usage (e) Profile (f) Marketing and Communications	Necessary for our legitimate interests (to carry out direct marketing, develop our products/services and grow our business)
To carry out market research through your voluntary participation in surveys		Necessary for our legitimate interests (to study how customers use our products/services and to help us improve and develop our products and services).

1.5 Commercial Information

1.5 Commercial Information

1. BLOCKS ONLINE LIMITED - BOL General Terms and Conditions:

GENERAL TERMS AND CONDITIONS

(“Terms”)

2. BLOCKS ONLINE LIMITED - BOL PRIVACY POLICY:

PRIVACY POLICY

3. BLOCKS ONLINE LIMITED - PORTAL TERMS OF SERVICE:

PORTAL TERMS OF SERVICE

4. BLOCKS ONLINE LIMITED - SPECIFICATION OF ADDITIONAL SERVICES:

DATA EXTRACT

DESCRIPTION OF SERVICE

5. BLOCKS ONLINE LIMITED - SPECIFICATION OF ADDITIONAL SERVICES:

DESKTOP MAILING

DESCRIPTION OF SERVICE

OPEN BANKING

DESCRIPTION OF SERVICE

FEES

PAYMENT TERMS

7. BLOCKS ONLINE LIMITED - SPECIFICATION OF ADDITIONAL SERVICES:

SITE INSPECTION MODULE

DESCRIPTION OF SERVICE

PAYMENT TERMS

Related Articles

4.2.2 STEP 2 - Set Up Block Information

4.5.7 Supplier Invoice Approval Process

3.1.1 Workbench Overview

4.10.1 Lease Details

4.10.2 Block Asset Details