3.5.7 Tickets
Accessed via Workbench -> Settings
This tab allows you to control the settings relating to the Ticketing module and the Quotation/Work Order settings.
Here you can create your own ticket types and then also determine the order it appears when creating new tickets within the Tickets screen.
You can also turn make them active or inactive.
More info on this KB article: 6.1.3 Ticket Type
The other tab is the Quoatation and Work Order Templates:
This tab allows you to alter the details relating to the quotations and work orders which can be generated from within the tickets screen.
The custom text created here, is reflected when raising quotations and work orders. Simply select the template and then adjust the default text or create block specific text.
The specific block versions are displayed below the default templates.
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